Privacy Policy

The controller for the processing of your personal data is Sam Pack GmbH, Buchmattstrasse 4a, 3400 Burgdorf, Switzerland.

For data protection enquiries: info@sam-pack.com.

We process personal data in accordance with the Swiss Data Protection Act (DPA). We process only the data we need for the business relationship, use it only for the purposes stated here, and keep it only as long as necessary or legally required.

We are a wholesale business supplying companies. The data we process therefore relates mainly to establishments — and to the people responsible for ordering there.

When you send us an order as a voice message, as a photograph of a list, or as text, we process it with the help of automated systems in order to create an order from it. Specifically:

For analyses of turnover and assortment, we replace your name with an identifier before transmission; the analysing systems therefore see no customer names.

We keep the original recording only as long as we need it to verify the recorded order, and delete it afterwards.

No automated decision producing legal effects for you takes place.

We do not pass on your data for sale or advertising purposes. We do, however, use service providers who process data on our behalf:

These providers may process the data only for us and only for the stated purposes.

We also disclose data where we are legally obliged to do so or where it is necessary to enforce our claims.

Some of the providers listed above process data outside Switzerland, in particular in the USA. We ensure appropriate protection through contractual arrangements with these providers. Protection equivalent to that in Switzerland cannot, however, be guaranteed in every case.

We keep invoices, orders and the associated records for ten years; we are legally required to do so (Art. 958f CO).

Master data is kept for the duration of the business relationship and thereafter for as long as claims may be asserted.

Voice messages and photographs are deleted once the resulting order has been checked.

Access data is deleted when the account is closed.

We send reminders about your delivery day only with your express consent. We record when and by what means you gave it.

You may withdraw your consent at any time — in the portal, by telephone, or with a short message to us. Withdrawal carries no disadvantage: you continue to use the portal and to be supplied as before.

Messages concerning the handling of a specific order are sent regardless, as they form part of performing the contract.

You have the right to request information about the data we process, to have inaccurate data corrected, to request deletion where no statutory retention obligation prevents it, to object to processing, and to receive your data in a common format.

Please contact us at info@sam-pack.com. You may also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

We protect your data with technical and organisational measures. Access to the portal is encrypted. Each customer account sees only its own data. Purchase prices, margins and other customers' data are technically inaccessible to customer accounts.

The portal sets only the technically necessary cookies required for login and operation. We use no advertising or tracking cookies.

Technical log data is recorded on access (including the time and the page requested) and serves the secure operation of the service.

We may amend this privacy policy. The version published on our website prevails.